Return & Refund Policy

We enable merchants to facilitate a hassle-free Returns & Refunds to make the process smooth and straightforward via Shipstreak. Please take a moment to review the policy below:

Eligibility for Return & Refund

You may be eligible for a return and refund under the following circumstances:

• Wrong Product Received: If you receive an item different from the product you ordered.
• Defective Product Received: In case you receive a damaged or faulty product.
• Incorrect Quantity Received: If the quantity of products delivered is not as per your order.
• Incorrect Variant/Size/Color Received: When you receive a product in the wrong variant, size, or color from what you ordered.

Return Window

We offer a generous return window period of 5 days from the date of your order delivery. Please ensure that the product is unused, in its original packaging along with original tags and labels, and in the same condition as delivered to you for us to accept and process the return and refund.

How to Initiate a Return

To initiate a return, please follow these simple steps:

1. Go to 'Return Request' link and verify using the mobile number used to place the order.
2. Go to the 'Order History' section.
3. Choose the corresponding order containing the item you wish to return.
4. Click on the 'Return' option next to the item.
5. Choose the appropriate reason for the return from the listed options.
6. Upload the actual product images of the item (s) received by you
7. In case of a 'Cash on Delivery' order, update your accurate bank details for the purpose of refund. Please note that ShipStreak shall not be responsible for failure of refund in case you provide inaccurate bank details.
8. Follow the on-screen instructions to complete the return request.

Return Process

Once your return request is submitted and approved, the Return pickup request will be generated with a third-party logistics partner. Logistics partner will send a delivery personnel to pick up the product. During the pickup, the delivery personnel may conduct the product verification and may reject the pickup if the product verification fails in accordance with the Returns policy.

Refund Process

Upon receiving the returned item and verifying its condition, we will initiate the refund process. The refund will be processed to the original payment method used during the purchase. For Cash-on-Delivery (COD) orders, we will refund the amount to the bank account per the details you provide to us.

Refund Timeline

Certain items are non-returnable for hygiene and safety reasons. Those products will not be returnable and will be rejected in the process of raising the request.

Cancellation Policy

We understand that sometimes plans change.

If you wish to cancel your order, please write to us at contact.wallman.shop@gmail.com within 24 hours of placing the order.

Important Notes:

• Cancellation requests made after 24 hours may not be accepted as the order might already be processed or shipped.
• Once an order has been shipped, it cannot be cancelled.
• Please mention your Order ID and registered email address in the cancellation request for faster support in the mail itself.

Our support team will assist you as quickly as possible.

Contact Us

If you have any questions or need assistance with your return or refund, our customer support team is here to help. You can reach us through WhatsApp on +91 9355030661 or +91 8826685458